Shipping & Returns
Shipping Policy
We will aim to get your products delivered as soon as we can after receiving your order, if you have any queries regarding your order please contact us by email at admin@dynamicperformancehub.com.
UK Royal Mail 1st Class Signed (<2kg) 2-4 business days |
£7.50 |
UK Royal Mail 1st Class Signed (>2kg) 2-4 business days |
£11 |
EU (<2kg) 3-17 business days |
£14 |
EU (>2kg) 3-17 business days |
£27 |
Worldwide 3-17 business days |
£27 |
Return & Exchange Policy
We offer a 14 days return policy if you are unhappy or change your mind.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at admin@dynamicperformancehub.com. Please note that returns will need to be sent to the following address:
Dynamic Performance Hub
Lime Cottage, Conigree Court, Conigree Rd
Newent GL18 1NF
If your return is accepted, we’ll get in touch to tell you how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Unless the item was faulty when you received it, the shipping costs or returning the item will be at your own expense.
You can always contact us for any return question at admin@dynamicperformancehub.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We are however so confident with our bands that we offer a 5 year guarantee for any damages that result in any of the products being unusable. All you will need to do is send them back to us with a pre paid returns package and we will send you a brand new item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
UK and European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped within the United Kingdom or into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at admin@dynamicperformancehub.com.